What Do Your Customers Really Experience?
Customer expectations are the basis of customer satisfaction.
If they're met, then you have a happy customer who will come back.
If not then, at best, they won't return.
At worst they'll tell lots of others!
We match our shadow shoppers with your customer profile,
so that you get an a real customer with real customer expectations.
You get real insight into what happens
in your business. A secret shopper is
the only way you can see through your customers' eyes.
Secret Shopping, Mystery Shopping - What's The Difference?
Shadow Shopping used to be called mystery shopping, and still is in the US.
It's also called secret shopping.
How it works: A typical customer interaction is mapped,
then a certified
shadow shopper visits your business
'script', interacts with your staff and buys your service or product.
Within 24 hours,
you'll get the secret shopper report about how customers are really treated when no-one is watching.