Shadow Shopper : Mystery Shopping Australia
Since 2004, our 50,000 shadow shoppers have been mystery shopping
businesses right across Australia and NZ.
Why Does Your Business Need Mystery Shopping?
Shadow Shopper has been helping businesses grow by finding out how their customers are treated, what they want
and what they like.
It's crucial information that businesses need to know.
Otherwise how does your business know it's doing the right thing? And how do you know your customers are going to return?
What Do Your Customers Really Experience?
Why do customers not return? Bad customer service is the biggest reason.
So you need to know how your customers are treated when no-one is there to watch.
The only way
is mystery shopping.
You need to see your business through your customers' eyes.
What do unhappy customers do? They tell others, of course!
At least 10 others, research has found.
And now they tell millions through the Internet.
Facebook. Twitter. Reviews.
Major businesses have been damaged when customer complaints go viral.
What Do Your Customers Want?
Shadow Shopper does more than 'tick the box'. We find out what your customers really think.
What they'd like. What they expect.
If they'll return. And what they'll tell their friends.
Every mystery shopper is hand-picked for every assignment,
matched to your customer profile.
With a Shadow Shopper program you get real information from real customers.
How a Shadow Shopper Program Works
We know you're busy, so we make it quick and easy.
You tell us what's important to your business
We design the program especially for your business
We get everything ready for your go-ahead
Then you start finding out what your customers really get and what your customers really want.
Mystery Shopping Reports In 1 Day
Every secret shopping report is carefully checked before we accept it. You get them within 1 business day on
your private customised website.
Great graphing and analysis tools show how your
business is tracking, and with our Online Query your staff can raise questions directly with Shadow Shopper.
Questionnaire Changes are Free
As your business changes your shadow shopper program has to change too. No problem. It's easy and we don't charge for changes to the mystery shopping questionnaires.
Shadow Shopper : Secret Shopping & Mystery Shopping