User: Password:
mystery shopping 1
Keeping an eye on business 1300 132 481 Info@ShadowShopper.com.au
Home About Us
Services
Reporting
Insights & Reports
Associates
FAQ
Contact Us
mystery shopping 2

Shadow Shopper : Mystery Shopping Australia

Since 2004, our 36,000 shadow shoppers have been mystery shopping businesses across Australia and NZ.

We have been helping businesses grow by finding out how their customers are treated, what they get and what they like. It's crucial information you need to know. Otherwise how does your busines know it's doing the right thing? And how do you know your customers are going to return?

CALL US TODAY

1300 132 481

Info@ShadowShopper.com.au

What Do Your Customers Experience?

There's only one way to find out: A mystery shopper visits your business. Buys your product. Checks your service. Sees how they are treated.

Then reports back. Accurately, observantly, thoroughly. And we do more than that.

What Do Your Customers Think?

Shadow Shopper does more than 'tick the box'. We find out what your customers really think. What they'd like. What they expect. Whether they'll return. Or not. And, most importantly, what they'll tell their friends.

What Do Your Customers Want?

Market research is built into Shadow Shopper Programs. Every mystery shopper is hand-picked for every assignment, matched to your customer profile. With a Shadow Shopper program you get real information from real customers.

secret shopper

Shadow : Secret Shopper & Mystery Shopper

How Shadow Shopper Works

We know you're busy, so we make it easy.

  • You tell us what's important to your business

  • We design the program especially for your business

  • We get everything ready for your go-ahead

Then start finding out what your customers really get and what your customers really want.

Reports Online In 24 Hours

Every report is carefully checked before we accept it, and you get them within 1 business day on your private customised website.

Great graphing and analysis tools show how your business is tracking, and with our Online Query your staff can raise questions directly with Shadow Shopper.

Changes are Free

As your business changes your shadow shopper program has to change too. No problem. It's easy and we don't charge for changes.


Shadow : Secret Shopping & Mystery Shopping

Why Choose Shadow Shopper?

Shadow Shopper is the most professional, flexible, research-based program in Australia. Our expertise in program & questionnaire design is unmatched. We know. We've seen lots of poorly-designed programs that don't deliver results.

We're not trying to prove you have a problem so that we can sell you other services. You can rely on our independence.

Shadow Shoppers Do Audits Too

You'll get accurate, detailed reports with photos. It's just like actually being there yourself.

White Label Services

Shadow Shopper provides a white label mystery shopping service you can brand as your own. Call us, we'll be happy to discuss.

> Download Shadow Shopper Brochure

> Download Shadow Shopper Flyer

If you would like to be a Shadow Shopper
please apply on our shopper website.

www.GetPaidToShop.com.au

Shadow : Secret Shopper & Mystery Shopper

Competitor
Evaluations 		Price
Checks 		Online
Surveys 		Phone
Checks 		On Site
Audits 		Website
Checks 		Home
Deliveries 		Photo
& Video 		Staff
Opinions 		Reseller
Checks
Copyright 2004 - 2011 Shadow Shopper P/L All Rights Reserved
Sitemap Website Privacy Policy ShadowOrg.com ShadowQC.com GetPaidToClick.com.au GetPaidToShop.com.au
mystery shopper

Mystery Shopping, Secret Shopping, Shadow Shopping

What's The Difference?

If you're confused about all the different terminologies let us explain. We're often asked about the difference between a mystery shopper program, a secret shopper program and a shadow shopper program.

So what's the difference? Technically nothing. They are just different terms for the same thing. But that doesn't mean all mystery shopping / secret shopping / shadow shopping programs are the same. Quite the reverse.

With Shadow Shopper you have programs based on experience and knowledge, not just some cobbled-together program by someone whose total experience has been behind the counter.

You wouldn't fly on an airline who had passengers in charge of the flight deck. You would want a qualified, experienced pilot. So why would you want a mystery shopping program run by someone with retail experience but no statistical, evaluation or experimental design experience? It doesn't make sense. Of course you wouldn't!

So let us take the mystery out of mystery shopping: mystery shopper, secret shopper and shadow shopper are all terms for the same thing. That doesn't mean that all programs are the same (far from it!), just that they all mean the same thing. The terminology tends to be different based on where it is being used.

Mystery Shopper

Mystery shopping is the term most often used by retail and the hospitality industry.

Secret Shopper

Secret shopping is the term used often used by the mystery shoppers themselves.

Shadow Shopper

Shadow shopping is the term that tends to be used by financial, government and consumer groups.

Shadow Shopper works in all these areas, and more. We have run programs for manufacturers, retailers, service providers, financial institutions and even Arts Festivals! Whatever your business we can make a great program for it.

Mystery Shopping

Mystery shopping is the only way that you can find out what your customers really experience.

Mystery Shopper

With a mystery shopper program you see your business through your customers' eyes.

Secret Shopping

Secret Shopping, mystery shopping and shadow shopping are the same service.

Secret Shopper

A Secret Shopper program can avoid adverse publicity and customers spreading negative word of mouth.

Mystery Shopping

Mystery Shopping can benchmark your business against your competitors' business

Mystery Shopper

A Mystery Shopper program lets you know what your staff are dsoing when you're not there.