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Shadow Shopper : Mystery Shopping Australia & NZ

  Since 2004, our 50,000 shadow shoppers have been finding out what real customers experience.

What do customers want? (customer experience crowd scene)

Shadow Shopper : The Customer Experience Experts

A great customer experience. It's the difference between having 'raving fans' who will return again and again and unhappy customers who will actively discourage others from coming to your business.

Happy customers recommend you to others. To friends and family, and online. Unhappy customers don't tell 10 others any more - they tell millions! Customers love to let everyone know about their customer experiences - the good and the bad.

Happy mystery shopper leaving a business with good customer service

Mystery Shopping Finds Out What Your Customers Really Experience

You can't be everywhere - but we can. A Certified Shadow Shopper visits your business, acting as a 'real' customer. Interacts with your staff. Checks your premises and products. Sees how customers are really treated. Mystery shopping is the only way you can find out what really happens when you're not watching.

The next day, you get an easy-to-read report, fully customised to your business. On a secure micro-site with all your reports and data, with graphing and analytic tools. Everything you need to get onto any problems before they damage your business.

Bad waitress sneering at mystery shopper

Check Your Customer Experience With Shadow Shopper

With Shadow Shopper you see your business through your customers' eyes. So call us today.

We're happy to have a chat and show you how we can
help your business.


Call Shadow Shopper: 1300 132 481.

Finding out the real customer experience? Priceless!

Bad chef smoking near mystery shopper


Easy Steps to a Shadow Shopper Program

We know you're busy, so we make it quick and easy.

  • Tell us about your customers, what's important to you

  • We design your customised questionnaire and reports

Once you are completely happy with the program we select experienced, certified mystery shoppers who match your customer profile. You get results in one business day!


Customer eXperience - Latest News & Research

Customers see from their perspective. Business owners and manager see from theirs. They are not the same!

That's why 90% of businesses say they have great customer service, but only 10% of customers think that they do.

Read the Latest Research in CX News

Australia's Leading Mystery Shopping Company


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