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Welcome to Shadow Shopper, Australia's most innovative customer service evaluation company.
Shadow Shopper measures your customer service by getting accurate feedback and practical insights from real customers. We work closely with our clients to make sure they have the information they need to make a real difference to their customers.
Shadow Shopper understands the value of your brand. We know that great service is essential for your business to thrive. We realise how important it is for your staff to provide excellent service, every time at every location. Shadow Shopper enables you to measure and manage this.
Shadow Shopper has 100% web-based information, available in real time, 24/7. We are the first to enable you to easily load your own information (e.g. sales figures or compliance audits) so that you can see the real results of improving customer service. Our clients have unlimited use of our online reporting and graphing tools. Our systems are all developed in-house, and are hosted at a world-class data centre. All you need is an Internet connection and your information is available, anywhere, anytime.
Customer satisfaction just isn't enough. Dissatisfied customers won't come back, but neither do 80% of satisfied customers. You can measure customer satisfaction, but it's no predictor of whether your customers will return. So if that is all you are currently doing - really, why bother?
Customer satisfaction is just a starting point. Customer retention is what counts.
We provide clients with a platform to create a business performance program that is unique to them. Customer service evaluation is just one channel of that program. Our clients have a complete, web-based solution to collate, analyse and share business performance measurement and customer feedback, enabling them to continuously improve the service they offer their customers and improve their business.
Shadow Shopper prides itself on delivering a great service, with integrity and honesty. At Shadow Shopper we are not trying to sell you training programs or customer service improvement programs. We are an independent measurement and technology company, so you can rely on the information and be sure there isn't a hidden agenda. You can rely on Shadow Shopper information to protect your brand and improve your business.
Yes, there are other mystery shopping companies. But Shadow Shopper isn't just mystery shopping and is unlike anything else available in Australia.
Naturally, everything is online. We don't just send your results - you have your own customised website accessed from your own corporate website. Your data is held securely, and there are easy to use tools for you to analyse and graph your information. We set up your website, with your colors and your graphics.
Your results are available within 24 hours, and you can control who has access and what information they can see. You have a noticeboard where you and your stores can post notices, send information and communicate with each other. You have access to Shadow QC (Quality Compliance) , Shadow Surveys and research.
Shadow Shopper provides a full range of shopping services over a wide range of retail and service industries. If your business has customers, and provides goods or services, we can help by giving you a unique and valuable opportunity to see your service as your customers do.
So . . . . . . . browse our website, have a look at our services and then call or email us for a no-obligation chat.