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What Do Your Customers Experience?There's only one way to find out: A mystery shopper visits your business. Buys your product. Checks your service. Sees how they are treated. Then reports back. Accurately, observantly, thoroughly. And we do more than that. What Do Your Customers Think?Shadow Shopper does more than 'tick the box'. We find out what your customers really think. What they'd like. What they expect. Whether they'll return. Or not. And, most importantly, what they'll tell their friends. What Do Your Customers Want? Market research is built into Shadow Shopper Programs. Every mystery shopper is hand-picked for every assignment,
matched to your customer profile.
With a Shadow Shopper program you get real information from real customers.
Shadow : Secret Shopper & Mystery Shopper |
How Shadow Shopper WorksWe know you're busy, so we make it easy.
Then start finding out what your customers really get and what your customers really want. Reports Online In 24 HoursEvery report is carefully checked before we accept it, and you get them within 1 business day on your private customised website. Great graphing and analysis tools show how your business is tracking, and with our Online Query your staff can raise questions directly with Shadow Shopper. Changes are Free As your business changes your shadow shopper program has to change too. No problem. It's easy and we don't charge for changes.
Shadow : Secret Shopping & Mystery Shopping |
Why Choose Shadow Shopper?Shadow Shopper is the most professional, flexible, research-based program in Australia. Our expertise in program & questionnaire design is unmatched. We know. We've seen lots of poorly-designed programs that don't deliver results. We're not trying to prove you have a problem so that we can sell you other services. You can rely on our independence. Shadow Shoppers Do Audits TooYou'll get accurate, detailed reports with photos. It's just like actually being there yourself. White Label Services Shadow Shopper provides a white label mystery shopping service you can brand as your own.
Call us, we'll be happy to discuss.
Shadow : Secret Shopper & Mystery Shopper |
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Mystery Shopping, Secret Shopping, Shadow ShoppingWhat's The Difference?If you're confused about all the different terminologies let us explain. We're often asked about the difference between a mystery shopper program, a secret shopper program and a shadow shopper program. So what's the difference? Technically nothing. They are just different terms for the same thing. But that doesn't mean all mystery shopping / secret shopping / shadow shopping programs are the same. Quite the reverse. With Shadow Shopper you have programs based on experience and knowledge, not just some cobbled-together program by someone whose total experience has been behind the counter. You wouldn't fly on an airline who had passengers in charge of the flight deck. You would want a qualified, experienced pilot. So why would you want a mystery shopping program run by someone with retail experience but no statistical, evaluation or experimental design experience? It doesn't make sense. Of course you wouldn't! |
So let us take the mystery out of mystery shopping: mystery shopper, secret shopper and shadow shopper are all terms for the same thing. That doesn't mean that all programs are the same (far from it!), just that they all mean the same thing. The terminology tends to be different based on where it is being used. Mystery ShopperMystery shopping is the term most often used by retail and the hospitality industry. Secret ShopperSecret shopping is the term used often used by the mystery shoppers themselves. Shadow ShopperShadow shopping is the term that tends to be used by financial, government and consumer groups. Shadow Shopper works in all these areas, and more. We have run programs for manufacturers, retailers, service providers, financial institutions and even Arts Festivals! Whatever your business we can make a great program for it. |
Mystery ShoppingMystery shopping is the only way that you can find out what your customers really experience. |
Mystery ShopperWith a mystery shopper program you see your business through your customers' eyes. |
Secret ShoppingSecret Shopping, mystery shopping and shadow shopping are the same service. |
Secret ShopperA Secret Shopper program can avoid adverse publicity and customers spreading negative word of mouth. |
Mystery ShoppingMystery Shopping can benchmark your business against your competitors' business |
Mystery ShopperA Mystery Shopper program lets you know what your staff are dsoing when you're not there. |