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Shadow Shopper : Mystery Shopping Australia

  Since 2004, our 50,000 shadow shoppers have been mystery shopping businesses throughout Australia and NZ.

What do customers want? (mystery shopping crowd scene)

Welcome to Shadow Shopper

Shadow Shopper helps businesses grow by finding out their customer experience, what customers want and what they expect. Businesses depend on satisfied customers returning, and recommending to their friends.

Today everyone is connected. Happy customers recommend you online, but unhappy customers don't tell 10 others they now tell millions! On social media and review websites its easy for customers to let everyone know about their customer experience. So you want to make sure that your business is getting good publicity, not bad.

Happy mystery shopper leaving a business with good customer service

What Do Your Customers Really Experience?

Bad customer service is the main reason people don't return to a business. You can't be everywhere, so how do you know what your customers experience when you're not there? Things may be happening that are driving your customers away, and giving your business a bad name.

Woulddn't you want to know before it damages your business? The only way to find out the real customer experience is mystery shopping. With a Shadow Shopper program you can see your business through your customers' eyes.

Bad waitress sneering at mystery shopper

Check Your Customer Experience With Shadow Shopper

We send in a Certified Shadow Shopper who acts as a 'real' customer. You get an easy-to-read report, fully customised to what is important to you, the next day so that you can get onto any problems before they damage your business.

So call us today. We are happy to have a chat and show you how we can help your business. Improve customer satisfaction, optimise operations and maximise sales.

Call Shadow Shopper today: 1300 132 481.

Bad chef smoking near mystery shopper


Easy Steps to a Shadow Shopper Program

We know you're busy, so we make it quick and easy.

  • You tell us about your customers, and what's important to your business

  • We design and set up the program, ready for your approval

  • You review it, and we modify it until you are completely satisfied

  • We select experienced, certified shoppers to match your customer profile

Then you find out what your customers really experience.


Mystery Shopping Reports In 1 Business Day

Every mystery shopping report is carefully checked before we accept it. You get it within 1 business day on your private customised website.

Great graphing and analysis tools show how your business is tracking, and with our Online Query your staff can raise questions directly with Shadow Shopper.

Australia's Leading Mystery Shopping Company


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