Choose Your Own Program

Choose a Tailored program, customised to your business, or a ready-to-go Industry Package.

Run Your Own Program

Unique to Shadow Shopper.
Use our web-based systems to manage your own program, with our shoppers or your own people.

Reports, Graphs & Trends

We offer great, real-time reporting. See videos of our reports as it happens - click here for a live demo.

Flexibility and Growth

We don't force you to fit into off-the-shelf software and reports.
In-house leading edge systems give you flexibility to change and grow.

Australia

NZ

Mystery Shopping

Welcome to Shadow Shopper

Shadow Shopper is Australia's most innovative mystery shopping company. We offer the widest range of programs to measure customer experience, get consumer feedback and manage your audit and compliance programs.

It's All About Your Customers

		What do your customers think and feel about your business?
		What do they say to others about your service and products?
		What do they want and are you meeting their expectations?
		Will they return to your business and recommend you to others?

If you don't know then you're missing out on vital information that's crucial to the success of your business. If your business doesn't know what your customers get, and what they want, then how do you know you're doing the right thing?

What Do Your Customers Really Experience?

There's only one way to find out. Shadow Shopping. A trained shopper visits your business. Buys your product. Checks your service. Sees how they are treated. Then reports back. Accurately, observantly, thoroughly. And we do more than that.

What Do Your Customers Really Think?

Shadow Shopper does more than 'tick the box'. We find out what your customers really think. What they'd like. What they expect. Whether they'll return. Or not. And, most importantly, what they'll tell their friends.

What Do Your Customers Really Want?

We build market research into your Shadow Shopper Program. And if you need more answers and insights quickly, a survey of our 30,000 online consumers, segmented on demographics, consumer habits and preferences, is the quickest way of finding out customer opinions and intentions.

Mystery Shopping Shadow Shopper Mystery Shopper

Contact Us

Whatever type of program is right for your business - Tailored, Package or Run Your Own - we will be delighted to chat to you, show you how everything works and answer any questions you may have.

Just call us, or click on the link below.

Shadow Shopper

FREE TRIAL

Try us for free!

We will shadow shop your business. You get an easy-to-understand report on what your customers experience, what you're doing well and where there are opportunities to improve.

Call us today!

Offer available for limited time only