Packaged Programs

If you are just getting started with a mystery shopping program a Shadow Shopper Package is the right choice for you. You simply choose the number of shops you want, at a low, fixed price.

Packages start from as little as 2 shops, so that you can choose what's right for your business. With Shadow Shopper there are no setup or hidden costs.

Fully Managed by Shadow Shopper

We manage every detail of your mystery shopping program, and you have all the great features that Shadow Shopper clients have:

A secure, customised website with your company logos and graphics, 24/7 access.
A complete set of results for the entire program stored on our secure servers.
Your reports, statistics and graphs dynamically generated in real time.
Reports within 24 hours of the visit, and a 'traffic light' system to highlight issues

How To Get Started

We know your time is precious so we make sure that we are the easiest company to deal with. Setting up your mystery shopping program is a simple, 3-step process:

Choose the number of shops

If you want a shadow shopper to visit your
business choose from the packages:

Visits	Cost per Visit	Program
2	$100	$200
5	$95	$475
10	$90	$900
15	$88	$1,320
20	$85	$1,700
30	$84	$2,520
40	$82	$3,280
50	$80	$4,000

If you want a shadow shopper to phone AND
visit choose from the packages:

Visits	Cost Per Visit	Program
2	$110	$220
5	$105	$525
10	$100	$1,000
15	$98	$1,470
20	$95	$1,900
30	$94	$2,820
40	$92	$3,680
50	$90	$4,500

If you want a shadow shopper to phone your
business then choose from the packages:

Phone Calls	Cost per Visit	Program
2	$55	$110
5	$53	$265
10	$50	$500
15	$49	$735
20	$48	$960
30	$47	$1,410
40	$46	$1,840
50	$45	$2,250

Prices are ex GST, and do not include purchase.

Choose the time period

Shadow Shopper programs can be spread over time periods between 1 and 6 months. When you call us we can talk through the best way for your business.

Choose from the Questionnaire Library

Click on the links below to see the full list of questionnaires.

Retail

1	Automotive
2	Bedding
3	Banks / Financial
4	Clothing /Fashion
5	Communications
6	Department / Major
7	Discount
8	Food Fresh/Speciality
9	Electrical & Whitegoods
10	Electronic & Music
11	Garden & Outdoor
12	Furniture
13	Flooring
14	Florist
15	Hair & Beauty
16	Hardware
17	Health
18	Homeware & Gifts
19	Jewellery
20	Liquor
21	Books / News / Cards
22	Pharmacy
23	Photographic
24	Service Stations
25	Shoes / Bags / Accessories
26	Sports / Leisure
27	Supermarket
28	Real Estate
29	Toys
30	Travel

Food & Hospitality

31	Fast Food
32	Cafe
33	Restaurant - Family
34	Restaurant - Fine Dining
35	Hotel - Luxury
36	Hotel - Family
37	Motel
38	Serviced Apartments

Services

39	Childcare
40	Healthclub / Gym
41	Spa / Beautician
42	Hairdresser
43	Cleaning Services
44	Gardening
45	Pool
46	Pet Boarding

Government

47 Local Government
48 State Government
49 Federal government

Home Delivery

50 Food
51 Flowers
52 Other

Online / Website

53 Internet Only
51 'Clicks & Mortar'

Call Centre

53 Inbound Calls
54 Outbound Calls

Shopping Centres

55 Shopping Centres
56 Entertainment Venues

Then contact us or call us on 1300 132 481.

What Happens Next

We know your time is precious so we won't waste it with interminable meetings and unproductive workshops. We will simply:

Check that the questionnaire for your industry is what you need (we can customise it)
Find out about your locations, and when you wish the visits to occur
Ask you about the demographics of your customers (so that we can profile the shoppers)
Learn about your company structure, users and access required

Then you leave the rest to us. We will manage everything for you.