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Our state of the art IT systems are the foundation of all Shadow services. Our investment in leading edge technology enables us to deliver the most advanced service in Australia today.
All Shadow systems are developed in house, here in Australia. We don't use off-the-shelf software, and neither do we rely on an external development company or off-shore support. This means that our systems can continuously evolve and adapt to the emerging needs of our clients.
Shadow systems are totally client-driven and our systems have grown and developed with their evolving businesses. We are 100% web-based, and guarantee that we have the most flexible and powerful systems in customer service evaluations and quality compliance in Australia today.
Our systems are easy to use, with intuitive 'point and click' tools. No specialized IT knowledge is needed. If you can 'surf the Net' you can access and analyse your data, anytime, anywhere. Graphing your results, seeing trends, drilling down and rolling up, checking your hunches are all easy with Shadow systems and always available 24/7.
Shadow systems are delivered as Software as a Service
so there is no software for you to buy or install. As long as you can access the Internet, your data and all analysis tools are available.
You and your staff (or franchise owners) have unlimited access to your data and to the analysis and graphing tools. Clients can control who gets access to the information and can restrict different levels of access.
Shadow systems are hosted on dedicated servers at one of the world's leading data centre located in Sydney. Your data is fully secured and protected from theft or catastrophe, and your access is fully ensured by multiple high-speed links to the main telecom carriers. Everything runs on our servers and is professionally managed for you. There is no software for you to buy or install. And no need for expensive IT staff to look after it. No IT hassles - we promise!
We don't just create a few graphs and a spreadsheet or two and put them up on the web for you to look at. We don't consider that adequate in today's business environment. Instead, Shadow systems hold all your data is securely so that you can analyse it anytime anywhere with our online tools.
All graphs and trends are generated dynamically using our point-and-click tools, and you can choose the type of graphs and the data you want on it. You can drill down to see the actual raw data, and you can roll up - by region, by state or any structure you wish. Do you want to see how NSW compares with WA? Country with metro? Owners with managers? Shadow systems give you the information you need in the way you want.
We make sure that your data doesn't become redundant. Because we hold all your historical data you can go back and analyse trends and drill down to see what was happening at any time. There is seamless integration of new programs with no loss of historical data.
If you wish to have your own data uploaded so that it can be included in the analysis that's not a problem! Sales and other financial data, customer numbers, compliance audit data - whatever you want, it can all easily be uploaded into the system, so that your analyses can see the full spectrum of your business.
So you want to see if high customer service scores correlate with high profitability? If an improvement in compliance leads to an improvement in sales? If the busiest stores have lower service scores? No problem. It's easy to do with Shadow systems.
Shadow systems are fully customizable. They are set up to show your locations, your structure, your lines of business and your personnel.
Shadow systems are designed to be fully scalable. No matter how large your organization grows, how many programs
you have or how complex your structure becomes, Shadow systems can handle it. No problem!