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Because we offer the best and most advanced service available in Australia. Because we understand that a shadow shopping program isn't a stand-alone exercise. Because we know that the information has to be available 24/7, and has to integrate with your other data. Because we know that information needs to be able to be analysed, not just looked at.
Flexibility is key. We know that your business is changing all the time, and so are your
information needs. You need to know that your service providers can change as quickly as you can.
Shadow systems are the most flexible you can imagine. They have been designed so that changes and additions can be done quickly and easily, and integrate with your current data. We even make sure that your back data can be re-analysed to your new requirements. We make sure that no information is ever made redundant.
To improve, people must know what is expected. Sending in a 'mystery shopper' who gives a location
a 'mystery score' is guaranteed to not to have a positive effect.
Feedback to the people who are being measured is vital. Knowing what is expected empowers
people to strive to attain it.
All Shadow reports have the expected standards next to actual performance of the individual store so that managers and franchise owners can clearly see where they gained and lost marks - and, more importantly, what they have to do to score better next time. These reports are always available online so that you can check what has happened in the past, and can carry forward prioirities and action plans to be addressed in the future.
Your information is available on your private website, hosted on our servers. We set this up to have the
same look and feel as your corporate website. You can determine how many of your managers or franchisees
can have signons and what they information they have access to.
The link is typically from your corporate website, or your Intranet. This is part of the standard Shadow
service. We set it up for you at no additional charge.
Costs are based on the number of store visits, monthly or quarterly. There are no hidden costs. The monthly fee covers website setup, hosting and management, access to data and full use of the website and online tools.
A Shadow Shopper program for improving customer service is the most effective marketing program you can establish for customer retention and customer acquisition. This retention and expansion campaign, coupled with our systems and processes branded as your own, adds to the value of your company.
We offer the most advanced, flexible and complete service available in Australia today. Why collect
data you can't use? Why have yesterday's mystery shopping? Let us show you what Shadow can offer. And besides
- we offer great value for money! We invite you to compare us with any mystery shopping agency - just ask us!