Shadow Shopper Systems
Shadow Shopper systems are leading edge technology, totally developed in house. We don't use off the shelf software like Sassie, and we don't rely on external software companies. This gives us ( and you) unparalleled flexibility.
100% Web Based
With Shadow, you are not constrained to text-based reports. Instead, you have 100% web-based information, instantly accessible and distributable electronically. Your real-time information is instantly available 24/7.
Secure Customised Websites
Every customer has their own secure website, customised with their colors and graphics providing
24/7 access to their results. Your employees have information at their fingertips, with views and
access levels managed by logins.
Dynamic Reports
Your data is held securely in your database, and reports and graphs are generated dynamically (when you click.) You are able to view any time frame, and have your entire information available to you and your staff.
Information at a Glance
Shadow Shopper offers unlimited client-specific reporting options, from top line 'traffic light' summaries to in-depth analysis. See a live demo of our reports.
Changes to Programs
Mystery shopping programs should not be frozen in time. What needs to be monitored today may be quite different to what needed to be checked yesterday.
Our flexibility enables you to make changes to your program any time, and our expertise makes sure that your changes and new programs are integrated seamlessly, without any loss of data or continuity.
We can even integrate data from your previous mystery shopping programs!
Correlation with other Metrics
The usefulness of mystery shopping information is increased exponentially when you correlate it with other metrics like sales figures. You can easily upload your own data into the Shadow System to include it in your analyses.
Integration with other Systems
Our ability to import and export data is unique in Australia. Our systems can 'talk' to your in-house systems, either uploading the data into the Shadow system, or downloading Shadow data into your own systems. You can down load data into Excel or similar with a simple mouse click!
Security
Shadow systems run on dedicated servers at the Global Switch Data Center in Sydney, so you can be sure of the very latest security and technology. It is the largest carrier-neutral facility in Australia, with 24/7 monitoring of all systems and high security access to the building.
Your data is backed up daily, with offsite archives. Follow this link to see a video about our systems and security.
Perfect Record
Shadow Shopper has a perfect security record since we started in 2004. There has been no successful
attack, and no theft or corruption of client data.
